Lately, I have been experiencing problems with your website. I can’t even access your page sometimes! This has been so frustrating because I have been trying to purchase Tutus for my daughter’s upcoming birthday party and am on a serious time crunch! I have tried to place the order multiple times and am having no luck. I absolutely love your products and have shopped with Kay Boutique for a while, but have never experienced problems with your site before. Help!! – Carol (Simsbury, CT)
Thank you for bringing this to our attention! We recently have had customers with the same problem. We understand this is frustrating and we are working diligently on this issue. We really appreciate your comments and insight and we could really use some of your feedback to help solve the problem!
Some advice and factors that contribute to connecting to Kay Boutique are:
-Make sure the bookmarks you are using are not outdated. The URL is www.kayboutique.com
– Have you recently cleared your cookies and cache since we updated our site in September?
-For testing purposes, would you please try to connect through this page? (then let us know if test page pulls up for you. Also, and if you can continue on to Kay Boutique by clicking our link?)
-Are you using the latest browser technology? Recent upgrades have been needed for Chrome and Internet Explorer.
-How are you connecting to our site? (example: ethernet, wi-fi HotSpot, smart phone, wireless router etc.). These can effect the ability to successfully view our site.
Thank you in advance for your feedback, it will be SO helpful for our programmers. You can respond by leaving your comments on the blog, our facebook page, call or email us, whichever is easiest for you. And please remember you can always place your order over the phone or by email. We will bill your credit card or invoice your PayPal account. Please call us at 406-222-4853 or e-mail us at firstname.lastname@example.org
Please keep us updated and let us know if this helps! We are so sorry for the inconvenience and really (really) appreciate your patience! You are helping to build a better Kay Boutique shopping experience.